Refund Policy

Last updated: July 31, 2026

1. Scope

This Refund Policy applies to FundQuill Pro and FundQuill Firm subscription purchases. FundQuill is operated by Mitikasha LLC.

2. Payment Processing

All FundQuill Pro and Firm payments are processed by Paddle, which acts as our Merchant of Record. Paddle handles billing, tax calculation, invoicing, and refund processing on our behalf. Prices shown exclude VAT and sales tax, which are added at checkout where applicable. Charges on your statement appear as "PADDLE.NET* MITIKASHA."

3. 14-Day Refund Window

Subscription: request a full refund within 14 days of your first paid invoice. You may cancel at any time; after cancellation you retain access until the end of the current billing period.

4. Additional Eligibility

Beyond the 14-day window, we will also provide a refund for:

  • Billing errors: if you were charged incorrectly (duplicate charge, wrong amount, or a charge after cancellation), we will promptly refund the erroneous charge.

5. Firm Seat Changes

FundQuill Firm is billed per seat, and a team admin can change the seat count at any time from the team console. The two directions are not symmetrical, so both are stated here:

  • Adding seats takes effect immediately and is invoiced immediately, prorated for the remainder of the current billing period.
  • Removing seats takes effect at your next renewal, not straight away. The seats you have already paid for stay usable until then, and no partial refund is issued for them. This is deliberate: you keep the access you have already bought.

A seat reduction is a change to future billing rather than a refund. If you believe a seat change was billed in error, that falls under Billing errors above.

6. Non-Refundable Situations

Refunds are generally not provided for:

  • Subscription billing periods after the 14-day window (you may cancel to stop future charges)
  • Renewal charges, where you had the opportunity to cancel before the renewal date
  • Accounts or licenses terminated for violations of our Terms of Service

7. Subscription Cancellation

You may cancel your Subscription at any time through the billing portal linked from your purchase receipt. Upon cancellation, you retain access until the end of your current billing period; no partial refund is provided for unused time outside the 14-day window. Cancelling a Firm subscription ends access for every seat on that team at the end of the period.

8. How to Request a Refund

  1. Email support@mitikasha.com with the email used for the purchase and the reason for your request.
  2. Include your Paddle order ID or license key if available.
  3. We aim to review and respond within 3 business days.

Approved refunds are processed through Paddle and typically appear on your statement within 5 to 10 business days, returned in the currency originally charged.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

For billing questions or refund requests, contact us at support@mitikasha.com.